Nope - The new app is here to stay and it’s built to be better, faster, and future-proof. Now that your account's settled into its new home, the old app and online portal won't be working anymore. All the good stuff is in the new place! 

Passwords are out, login links are in. It’s a safer, faster way to sign in. 

If you currently pay by credit or debit card you'll need to re-enter your card details on your account. For security, your payment details have not been transferred and cannot be updated over the phone - so you’ll need to re-enter them in the app before you can make a payment. 

Yes! Your account number will now start with "A-".

If you pay by internet banking, when you get a chance, update your payment reference to your new account number. This will mean we can match your payments much faster. But no stress if you don't – we'll still match up your payments, it may just take a few extra days to work our magic. 

Anything outstanding on your account in the old app will be carried into the new one. It’s just part of your usual usage, nothing extra has been added. 

Nope - your rates are the same! 

For all your service bits and bobs – like bills and account updates – we've got a shiny new email address: hello@team.powershop.co.nz. Do us a solid and pop it in your contacts so you don't miss any of our important messages!

For now you’ll need to give us a call to process a refund or to move your account to a new address.

First thing to try: give the app a refresh. On your phone, drag down on the screen to reload, or close and reopen the app. That clears it up for some customers. If it's still blank after that, give our team a ring and we can check whether you need to top up in the meantime.

They're all there, no need to panic. The Power Organiser only displays up to your estimated usage for each month, and any extra rolls forward automatically to cover the months ahead. Think of it like topping up cups in a row: once one's full, it spills into the next. The Power Pack Pantry (coming soon) will show you the full line-up.

Good spot, and totally fair to wonder. The Power Organiser shows an estimate for your entire billing period. Your Activity screen shows what you've actually spent so far. Same bill, different angles. We're tidying up the labels so this is more obvious.

We hear you, and we know this one stings a little. We actually made this call to look out for you: price per day sounds handy but it doesn't reflect how powerpacks actually work, and it was leading some customers toward deals that weren't the best value for their situation. The number that really matters is the percentage discount, that's your true apples-to-apples comparison between packs. We're working on making that clearer so it's easier to spot the best deal at a glance.

The detailed daily view a lot of you loved hasn't made it across to the new app just yet. The monthly view in the Power Organiser is what's available for now, but a more granular breakdown is on our list. We'll shout when it's closer.

This one's all about your billing period's last day. Whatever month that falls in determines which future pack gets applied to that bill. So if your billing period runs from 4 September to 3 October, the last day lands in October, which means your October future pack covers that whole bill, including any September usage in it. In your Power Organiser, that October pack will show up in the first billing period that ends in October. Once you know the rule, it all adds up!

For iOS devices head to settings > notifications > scroll through the notification style until you see the "Powershop" app > tap "Powershop" and confirm that the "Allow notifications" toggle is turned on if you want to receive notifications from us. You can also choose which alerts you receive for example, your lock screen, notification centre, or banners. 

For Andriod devices head to settings > notifications > app notifications > scroll until you see the "Powershop" app and confirm the toggle is turned on if you want to receive notifications from us. 

• Make sure you're using the email address that's on your account.

• Open the link on the same device you requested it from - security reasons!

• Email playing hide-and-seek? Check your spam folder or grab a fresh link."

Passwords are toast - login links are where it's at. Safer, faster, and way less hassle.

Send us an email at hello@team.powershop.co.nz or give us a call on 0800 462 668.

We'll give you a heads up by email when it's your turn to move over to the new app, until then you won't be able to log in to the new app. You can keep using the current Powershop app in the meantime though.